Refund & Cancellation Policy

1. Subscription Billing Context

Heading380 offers premium training subscription tiers billed in advance at regular intervals (e.g. monthly, annually). All subscriptions originate through highly secured gateways managed by Razorpay. Subscriptions are configured to auto-renew by default at the end of each flight cycle.

2. How to Cancel Your Subscription

Students retain the absolute authority to deactivate recurring billings at any time. Cancellation is entirely self-serve:

• In-App Command: Navigate to the Profile & Settings interface inside the secure student console and click the "Deactivate Auto-Renew" command inside your Billing card.
• Written Dispatch: Send a direct written cancellation request to our team at support@heading380.in at least forty-eight (48) hours prior to your scheduled renewal date.

Upon cancellation:

• You may cancel your subscription at any time.
• Cancellation stops all future renewals.
• Access continues until the end of the current billing period.
• Unused subscription time is not refunded or pro-rated.

3. Refund Policy

Heading380 provides immediate access to digital educational content. Because access is granted instantly, subscriptions are generally non-refundable once activated.

Refunds may be considered only in the following circumstances:

• Duplicate payments.
• Incorrect billing caused by Heading380.
• Technical failures on our side that permanently prevent access and cannot be resolved within a reasonable time.
• Any case where applicable law requires a refund.

Refunds are not available for:

• Change of mind.
• Lack of usage.
• Failure to cancel before a renewal date.
• Dissatisfaction where the service has been delivered as described.
• Failing an examination.

Nothing in this policy limits any right you may have under applicable consumer protection law.

4. Mid-Cycle Cancellation

We do not provide pro-rated or partial refunds for billing periods that have already been charged. If you cancel 15 days into a monthly billing cycle, you retain access for the remaining 15 days, but no pro-rated credit is returned.

5. Refund Processing Timeline

Approved refunds are generated instantly on our master console and routed directly back through the original payment channel. Please note that banks, credit card companies, and payment networks (Razorpay / banks) typically require 5 to 7 business days to process, reconcile, and post the refunded funds to your account statement.