Refund & Cancellation Policy
Last Updated: May 24, 2026 · Doc-ID: H-POL-REF-4.0
ATTENTION OPERATOR: This cancellation and refund policy is a template framework for Google OAuth, AdSense integration, and Razorpay standard billing compliance. It is NOTsubstantive legal advice. You must have this document reviewed by a qualified corporate attorney licensed in your jurisdiction before relying on its terms or publishing this service for commercial use.
1. Subscription Billing Context
Heading offers premium training subscription tiers billed in advance at regular intervals (e.g. monthly, annually). All subscriptions originate through highly secured gateways managed by Razorpay. Subscriptions are configured to auto-renew by default at the end of each flight cycle.
2. How to Cancel Your Subscription
Students retain the absolute authority to deactivate recurring billings at any time. Cancellation is entirely self-serve:
- In-App Command: Navigate to the Profile & Settings interface inside the secure student console and click the "Deactivate Auto-Renew" command inside your Billing card.
- Written Dispatch: Send a direct written cancellation request to our team at
[EDIT: support@headingeditorial.com]at least forty-eight (48) hours prior to your scheduled renewal date.
Upon cancellation, your premium privileges will remain active until the end of your current subscription cycle. No automatic renewals will carry forward.
3. 7-Day Money-Back Guarantee (Clear & Fair)
We stand firmly behind the precision of our study tools and pilot ground school curriculums. If you are dissatisfied with our materials within your first 7 days of membership, you are eligible for an immediate, full, no-questions-asked refund of your initial subscription fee.
Fair Use Constraint: To prevent index scraping and abuse of our content, the 7-day refund guarantee is valid only if the student has attempted fewer than ten (10) complete quiz study runs or mocked exams during this trial slot.
4. Pro-Rated Refunds & Mid-Cycle Cancellation
Except as specified in our 7-Day Money-Back Guarantee, we do NOT provide pro-rated or partial refunds for billing runs that have already been executed. If you cancel your membership 15 days into your monthly billing cycle, you will retain access for the remaining 15 days, but no pro-rated credit will be returned or refunded to your account.
5. Refund Processing Timeline
Approved refunds are generated instantly on our master console and routed directly back through the original payment channel. Please note that banks, credit card companies, and payment networks (Razorpay / banks) typically require 5 to 7 business days to process, reconcile, and post the refunded funds to your account statement.